Privacy
Policy

Last updated: February 2026

1. Information We Collect

Total Secure Force Sdn Bhd collects personal information that you voluntarily provide when using our contact forms, requesting quotes, or engaging our services. This may include your name, email address, phone number, company name, job title, and site address.

2. How We Use Your Information

We use the information collected to respond to your inquiries, provide security consultations and quotes, deliver our services, send relevant communications about our services, and comply with legal obligations under Malaysian law.

3. Data Protection

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our data handling practices comply with the Malaysian Personal Data Protection Act 2010 (PDPA).

4. Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share information with trusted service providers who assist in operating our website and conducting our business, subject to confidentiality agreements.

5. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Settings page.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for up to twenty-four (24) months. Service-related records are retained for the duration of the business relationship and for a period of seven (7) years thereafter for legal and regulatory purposes.

7. International Data Transfers

Your personal data is primarily stored and processed in Malaysia. In the event that data is transferred to a jurisdiction outside Malaysia, we ensure that appropriate safeguards are in place to protect your data in accordance with the PDPA 2010 and any applicable cross-border data transfer regulations.

8. Children’s Privacy

Our website and services are not directed at individuals under the age of eighteen (18). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such data promptly.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit. Our website is hosted on Cloudflare Pages, and we may use Cloudflare Web Analytics and other infrastructure services provided by Cloudflare, Inc.

10. Your Rights

Under the PDPA 2010, you have the right to access, correct, and withdraw consent for the processing of your personal data. You may also request the deletion of your personal data, subject to any legal obligations that require us to retain certain information. To exercise these rights, please contact us using the details below.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

12. Related Policies

Please also review our Terms of Use, Terms of Service, and Cookie Settings for additional information about how we operate our website and services.

13. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at info@totalsecureforce.com.my or call +603-8684 1994.